Ordering, Customer service, Grotesque

Ordering

A number of sub-menus can be found on the left hand side of the web shop: Gender, Season, Size and Sort. If you wish to order a specific product select one or more of these categories. You will then see a summary of the relevant category or categories.


Do you want more information about a product or do you want to see a detail? Click on the product's photo and you will see the detail page. Click on the button "Click here for enlargement +" for an enlargement. In the right hand column you will see more information about the product and also the available sizes.


Is your size available and would you like to place an order? Click on "Add to shopping bag" and the number of products in the shopping bag and the total cost will appear on the top right of the page. Is your size not available and you would very much like to have the product? Just contact us and we will see what we can do for you. Would you like to see other products? Click on "Back".


If you have finished shopping, click on the top right of the page on the shopping basket icon. You will now enter the shopping bag and go through four steps to complete the order.


Step 1 Shopping bag


A complete summary of your chosen products and relevant (total) prices will appear. Check this summary carefully. Check if you have chosen the correct size and colour. If in doubt about a particular product and you decide not to order it, click on the cross behind the relevant product and the product will be removed from the summary and from the shopping bag. Is the summary correct? Select payment method. You can choose to leave the shopping bag at any time in order to continue shopping by clicking on the button "Continue shopping" at bottom left.


Step 2 Your details


If you already have a profile then you can sign in straight away. Have you never placed an order before? Then first make a personal profile by filling in the details required. Is the delivery address different from the billing address? Check the box "Different delivery address" and fill in the alternative address.


Step 3 Confirmation


Check the order and agree with the General Conditions.


Step 4 Payment


Continue with the payment procedure. Choose your bank and click on "Continue" to complete payment with iDEAL. Are you paying with a credit card? Complete the credit card details and click on "Pay". Do not forget to complete the payment on the next page to appear.
 

The Grotesque webshop is taken full care of by Uppark The Netherlands.
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